In
a letter to Jim Dolan, President/ CEO of Cablevision, Council Member
Oliver Koppell, a member of the Technology Committee, demanded that
Cablevision change its policy with respect to providing customers whose
Optimum services were disrupted because of Hurricane Sandy credit for
the time they were unable to access these services.
Cablevision,
which serves 3 million homes, mostly in the New York area, has refused
to join Time Warner Cable in automatically providing credits
to customers without power, television, phone or Internet services in
areas knocked off the grid by the storm. Cablevision is sticking with
its longstanding policy that requires customers to call and specifically
detail when they lost service in order to
qualify for the refund.
“Cablevision
has not notified customers that they have to call to get their credit
and I have no doubt that many are unaware of the policy,”
Koppell said.
“Even for those Cablevision customers who are informed about the refund
procedures having to make a call creates an additional burden as they
are recovering from the storm. I believe
Cablevision’s refund policy is not only insensitive, but will also
result in many customers being deprived of the credit to which they are
entitled,” he concluded.
Editor's Note-
We tried to call Cablevision a few times to complain about the service (or lack of it), and the voice mail said Cablevision is aware of several service outages. Then there was the message "due to the high volume of calls to Cablevision please try again at another time".
We can only add that last year during Cablevisions renewal of its contract with the city, where were all the complaints about Cablevision and the right to choose any Cable TV provider like phone service is now done.
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